On January 4th 2021, the Government announced another national lockdown, including requiring schools and colleges to switch to remote learning so that in the interests of safety, the majority of their students and staff were not on campus.
We understand that such a move may cause worry for some students or queries for others, and with this in mind, we have put together answers to the most commonly asked questions.
FAQs Coronavirus: College Life
Updated: 22 January 2021
How long will remote learning last for? When can I come back to College?
The current remote learning arrangements will remain in place until further notice in accordance with government guidelines. You will be contacted when the College reopens its buildings for students.
How do I work remotely?
Throughout this period, we will be doing all we can to ensure our students have access to all the resources they need to continue with their studies. You are expected to work at home through Moodle, Teams or work packs (or a combination of these). Teachers will remain in regular contact with you.
In order to continue to develop and learn you should continue to spend the same amount of time you would normally be expected to study when the College is open. You can access Office 365 and Moodle using your student account via the links below. If you need help accessing online resources please contact the LLC team for help and advice at email@example.com.
You should not attend College unless you are directed to do so by a member of staff for a specific reason. Students should contact their tutor using their student email or Microsoft Team account for advice in the first instance.
I have an EHCP plan and/or I am a High Needs student, What do I do?
The College recognises the need to provide continuing support to vulnerable learners, including students with Education, Health and Care Plans (EHCPs).
A dedicated staff team is communicating with these learners and families/carers at least weekly via their preferred communication methods.
I usually have a learning support assistant (LSA) in my classes, are they able to help me online?
Yes, our team of LSAs are available to assist you with your studies via email, telephone and/or Microsoft Teams. You can also email the team via firstname.lastname@example.org.
I have a weekly 1:1 teaching session with my Support Tutor, will this lesson still take place?
Yes, the team will be available remotely during office hours to provide you with the necessary resources and tuition online. Please make sure you remain in contact with them to access further advice and guidance.
I usually receive Free School Meals – will I still get them?
Students who have accessed free school meals will receive payments or food vouchers for £15 per College week and will have been contacted to advise of any steps they need to take, for example providing bank details. If you have any enquiries please contact email@example.com.
Is the Library Learning Centre (LLC) team still available?
The LLC team are available to support with a variety of issues and this support will continue throughout this period of remote study. LLC resources are available via Moodle and Teams but please don’t hesitate to contact firstname.lastname@example.org with any enquiries regarding study skills support.
I do not have a computer and/or internet access, how can I carry on with my studies?
For those students who don't have access to a computer and/or internet access, please make contact with your course tutor who will assess what support you need and make the necessary arrangements. You can alternatively contact email@example.com for advice and support.
I can’t access my College account, how do I reset my computer/network account password?
I have a work placement arranged, will it still be going ahead?
Currently, course-related work experience and work placements are not taking place. Students on extended industry placements should not attend unless the placement is their own part-time job and they are required to attend by their employer. Opportunities to complete work placements will commence when and where it is possible to do so.
I need to return items to the Library, what should I do?
All library books have been put on an extended loan to cover this period of remote learning. You will be able to return them when the College reopens its buildings for students.
I need to borrow books or access research journals, what do I do?
You can access all of our e-resources via our LLC webpage
There are three really useful links there:
Heritage: This is our online catalogue where there are a wide range of eBooks you can access.
Inspire: This is our online database containing hundreds of thousands of electronic articles.
Issues Online: This site allows you access to a variety of facts and figures on current issues.
Students will need to use their usual login details to access these resources.
I am a student and I have Coronavirus – do I need to let College know?
Yes, please email firstname.lastname@example.org and a member of the team will contact you to gather any additional information needed.
Can I still apply for courses starting in September?
Yes absolutely! Applications are still open for September 2021 entry. You can apply online and then we will invite you to take part in a telephone discussion with a subject tutor. If you are a current student hoping to progress you should also apply online. For further advice and guidance please contact email@example.com.
I have a concern about myself or a College friend, what can I do?
Your safety, health and wellbeing is very important to the College and this will not change during this period of remote study. The current method of referral for safeguarding concerns is via email to firstname.lastname@example.org.
The College will continue to maintain contact with you via tutors, LSAs and/or engagement officers. Helpful information to support student wellbeing during this time is available here. Alternatively if you would like to discuss a concern with a staff member please contact your Progress tutor.
It is important to remember that staff members will be responding to safeguarding concerns via mobile phones or email so it is important that you provide us with your correct email address or mobile number when making a referral.
We have lots of helpful information for students here where you can read our weekly newsletter and access useful contact information: Click here
Please remember that although we are here to support you we will be operating during College opening hours of 9am - 5pm, Monday to Friday. If you have a crisis situation or are concerned for your own safety or the safety of other please contact emergency services immediately using the following numbers as appropriate:
Non emergency police: 101
NHS helpline: 111
Will I still be able to access Counselling Support?
The College counselling service is being offered to students via the telephone. Please contact your tutor or email email@example.com for further information.
Will there be any more open events?
In light of the current circumstances regarding COVID-19, there are not any current plans for face to face open events this term. However, we will have a new virtual open event launching soon. Please follow us on Facebook or via our website for further information.
Health and Wellbeing Support
There is health and wellbeing support for students to reach out to, whilst studying at home during the Covid-19 Pandemic, click here for more details.